Refund & Return Policy

This policy explains refunds and replacements for orders placed with Edge Peptides LLC. Our products are Research Use Only (RUO) materials sealed in tamper-evident vials. Once a vial leaves our fulfillment center, its storage and handling can no longer be verified, so all sales are final except in the situations listed in Section 1. Please read this policy before ordering.

1. What we replace or refund

• Wrong item: a product or label different from what you ordered.
• Expired item: a vial past the expiration date printed on its flag label.
• Broken or damaged seal or cap: a container that arrives open, cracked, or with a compromised seal.
• Not delivered: an order whose tracking shows no movement within 10 business days of the order date.

For any of these, you may choose a free replacement shipment or a refund. You do not need to return the original item.

2. How to make a claim

Email research@edgepeptideco.com within 7 days of delivery (or, for an order that never arrived, within 7 days of the expected delivery date). Include:

• Your order number.
• Whether you would like a replacement or a refund.
• A clear photo of the item received, and a photo of the lot number and expiration date on the vial’s flag label.

We respond within 1 business day. Claims received after the 7-day window, or without the photos above, may not be eligible.

3. What is not covered

• Change of mind. We do not accept returns of products that were shipped correctly and arrived intact, opened or unopened.
• Parcels marked delivered. Once tracking confirms delivery to the address provided, we cannot replace or refund the parcel. We will help you open an inquiry with the carrier.
• Address errors. If a parcel is returned because of an incorrect or incomplete address, re-shipping is charged to the buyer.
• Handling after delivery. Items stored outside the conditions stated on the product page, or whose seal or labeling was altered after delivery.

4. Certificates of Analysis

Every vial carries a QR code linking to the Certificate of Analysis for its batch, issued by an independent third-party laboratory. If you believe a delivered item does not match its certificate, contact us with the order number and lot number and we will investigate with our supplier and the testing laboratory. Such a report is reviewed case by case and is not by itself grounds for a refund under Section 1.

5. Order cancellation

Orders are sent to our fulfillment center shortly after payment is verified. Email us immediately with your order number if you need to cancel; we will try, but we cannot guarantee cancellation once an order has entered fulfillment. The protections in Section 1 still apply.

6. Refund method and timing

Approved refunds are issued to the original payment method through our payment processor. Once approved, please allow 5–10 business days for the credit to post, depending on your bank or provider. For a claim under Section 1, the refund includes the shipping you paid.

7. Contact

Edge Peptides LLC
3819 Shasta St, San Diego, CA 92109
research@edgepeptideco.com